I purchased a pool from Blue World 6 years ago that was suppose to be 28' round, now that my liner is unusable and I have been trying to replace the parts, Blue World is the only company that can provide me with the type of liner for the certain height wall that they sold us.
I have tried approximately 13 times in 4 days to find someone there to talk to me about this and you have to leave a message, and I tried 3 times in a row yesterday to have a live chat from their website only to be disconnected all 3 times after they said to call the 800 number.
I have only spoke to someone in the service dept. 1 time and I told him that someone locally had given me an estimate of $1000.00, and I asked him to explain the warranty on my liner that was suppose to be for 20 or 25 years. He would not discuss the warranty with me and said that I needed to go with whoever gave me the estimate because his price would be much higher.
My pool was pitched to me as a "chemical and maintenance free" pool. TOTAL LIE! firstname.lastname@example.org
Location: Pell City, Alabama