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We were happy with our sales rep and were even more excited when we were contacted within just a few days to verify our contract and prepare for installation. We were assured that our pool would be installed no later than the third week of June, almost 2 weeks less turnaround than the competitors.

We never heard from the installation dept to confirm that date so after calling for three days straight we were able to track down someone who says we were scheduled for 7/3...this was an inconvenience as we'd scheduled a pool party for the fourth of July. We were contacted a few days before the third to be told that almost a month after our order, our pools liner was on back order. We were given an install date of 7/13, guaranteed that this was the last reschedule and offered som toys for the pool as a consolation. Well....I received a call on Saturday from the installer who starts telling me that he had just received orders for my install (scheduled for Monday) and that he would need to change my install to Tuesday.

Mind you, both home owners are required to be present during these installs. I begrudgingly accepted this as what else am I supposed to do with a 20 plus thousand dollar investment?! Installer was supposed to be here at 9 or 10 this morning. At 9:37 I receive a call stating he is still waiting on my pool....I send the electrician who was coming to make sure everything for the pump was in place home at 1 and by 3:26 pm I call the installer again who says he is waiting for the pool to be loaded and will be heading my way within the hour.

At 5:30, I begin calling blue worlds installation dept and after the first call my call randomly disconnected. Called back, explained to a lady named Tamera eho at this point knows who I am thanks to all of the issues, she puts me on hold to contact the installer and then the call disconnected again. I spent the next 40 minutes on hold with no response, no returned.

My husband was leary about using this company as the other reviews said the install part was a mess, but I assured him that it was probably just a misunderstanding. HE WAS RIGHT AND OH BOY WAS I WRONG

Preferred solution: Price reduction.

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